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Free standard shipping on orders
We are pleased to offer Free Worldwide Shipping on all orders, delivering to all countries and regions supported by our logistics network.
There are no restrictions on order quantity, parcel size, or shipment weight — every order ships at no cost to you. In addition, all customs duties, import taxes, and government-imposed fees associated with your shipment will be fully covered by us, ensuring you will not incur any extra charges upon delivery.
Please note that delivery times may vary due to local customs procedures and carrier conditions, but your shipping and customs costs will remain completely free under this policy.
We provide a secure and reliable Free Returns service for all customers. Items that remain unused and unopened may be returned within 60 days for a full refund.
All return shipping expenses, including customs-related fees, are fully covered by us.
Refund processing will be completed within 4 weeks from the date the return shipment is sent, regardless of whether the package has arrived at our facility. In general, refunds are finalized significantly earlier, ensuring a smooth and dependable experience.
FAQ™ 302 combines low-level laser therapy, red LED light, and T-Sonic™ massage to help regrow the hair at the hairline, parting, temples and crown by revitalizing the scalp and reawakening hair follicles - leading to thicker, healthier hair growth and less fallout. As the only device addressing hair loss from three angles, FAQ™ 302 delivers initial visible results in as little as 3 months, with full benefits in 16 weeks.
1. Start by unlocking your device and registering your warranty via the FAQ Swiss app.
2. Apply a few drops of FAQ™ Scalp Recovery & Thick Hair Probiotic Serum or your preferred liquid hair treatment onto your scalp, if desired.
3. Turn on by pressing the universal power button on your device to turn it on. You can change the T-Sonic™ massage intensity by quick-pressing the button again. Access guided treatments and more settings via the FAQ™ Swiss app.
4. Press the device firmly on the scalp, and slowly glide it in very tight circular motions over one area of the scalp (top, back, right side, left side), until the timer pulses. Then repeat on the next area of the scalp, as desired. Turn the device off by pressing and holding the universal power button for 3 seconds.
5. Recommended use: Every other day, for 2-3 minutes per treatment area
6. Note: FAQ 302 is suitable to promote hair growth in males with androgenetic alopecia who have Hamilton-Norwood Classifications of Ila-V and females with androgenetic alopecia who have Ludwig-Savin Classifications of l-II and Fitzpatrick Classification of Skin Phototypes I to IV.
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